Annual IT Support Contract

High-quality Annual IT Support Contract by Pine Tree

To enjoy 24/7 business uptime at lower costs, Pine Tree’s Annual Maintenance Contracts (AMC) is the perfect solution for your organization.

While you focus on running your business, our professional IT support team will handle your IT Support and maintenance services with the managed IT services system that helps monitor your IT infrastructure. Our predictive and proactive support functionalities help avert issues, helping you run your business seamlessly.

Investing in our AMC ensures that you get immediate response and assistance through our transparent portal that monitors your IT issues throughout the contract period. With Pine Tree’s IT Annual Maintenance Contracts in Dubai, UAE, you can relax and enjoy our own customized support system with complete visibility over your requests. Your IT infrastructure and all IT Assets are covered under the AMC agreement.

Customer Service

Our customer's success and happiness is our mission. Friendly, fast and efficient service is our motto.

Fully Outsourced IT Department

You can fully outsource your IT department to Pine Tree to save both your money a

Senior Level Expertise

The IT director personally oversees and directs all client support activities and can be contacted at any time.

Unbiased IT Consultancy

You can fully expect honest and unbiased advice, from us, on the best solutions for your IT requirements.

Onsite IT Support

Pine Tree’s dedicated IT engineers will make office visits whenever needed.

Remote IT Support

Pine Tree’s dedicated IT engineers will make office visits whenever needed.

Cyber Security

Your IT department is safe with Pine Tree as we ensure your systems are protected using the latest security softwares.

What Does The Contract Include?

Pine Tree’s Annual Service Contract covers the following:

  • Onsite visit by our qualified engineers
  • Instance or incident based call‐out support
  • Round the clock peripheral monitoring
  • Monthly reports and executive dashboard summary
  • Remote help desk support
  • Regular preventive maintenance
  • Checking the broken links
  • Adding the new products and services
  • Scheduled maintenance
  • Periodic IT assessment
  • Workstation Monitoring
  • Hard Disk analysis and optimization
  • Inputted- voltage Check
  • SMPS DC -Voltage Check
  • Diagnostics of CPU, Memory, Hard Disk
  • Virus check and erasing or rectification
  • Testing of mouse keyboard
  • Sharing of Database and other application software
  • Network Connectivity Problems, etc.
  • Internet sharing
  • Hardware and software installation
  • Printer troubleshooting
  • Checking up all the network components connection points

Customer Satisfaction Guaranteed
Keeping your team happy and productive

Pine Tree IT works towards keeping your employee happy and productive. We collect, score, and track end user feedback from our clients to improve our own services, to ensure that our customers are satisfied with our services. When you work with Pine Tree, Customer Satisfaction is our guarantee as our goal is to make certain that you and your employees are fully satisfied with our services.

FAQs

1. What is an IT Annual Maintenance Contract (AMC)?
Answer: An IT Annual Maintenance Contract is a service agreement between a business and an IT service provider where the service provider offers maintenance of IT infrastructure, including servers, computers, networks, and other IT assets, for a specified period, usually one year.
Answer: Services typically include regular check-ups, troubleshooting, hardware and software support, updates and patches, preventive maintenance, and often 24/7 emergency support. The exact services can vary depending on the provider and the level of contract chosen.
Answer: Businesses in Dubai should consider an IT AMC to ensure their IT systems operate efficiently and reliably, to reduce the risk of downtime, and to manage costs associated with IT maintenance. It also allows businesses to focus on their core activities while leaving the IT management to experts.
Answer: An IT AMC helps in forecasting annual IT maintenance costs, avoiding unexpected expenditures, and potentially reducing the need for a dedicated in-house IT staff. The contract can provide a fixed cost for IT maintenance, helping in budgetary planning.
Answer: Yes, IT AMCs can often be tailored to the specific needs of a business. This can include selecting which services are included, the frequency of maintenance, and the level of support required.
Answer: A comprehensive AMC typically includes repair and replacement of faulty hardware parts, whereas a non-comprehensive AMC might only include service and support, with hardware costs billed separately.
Answer: Most IT AMCs include some form of emergency support. Providers usually have a dedicated phone line and support team to address and resolve critical IT issues as they arise, often 24/7.
Answer: This depends on the specific AMC, but software support, including updates, patches, and troubleshooting, is often included or can be added to the contract.
Answer: When choosing an IT AMC provider, consider their reputation, experience, the range of services offered, response times, customer reviews, and cost. It’s important to select a provider that understands the local market and regulatory environment.
Answer: While there are no specific legal requirements for the contents of an IT AMC in Dubai, contracts should comply with the UAE's commercial laws and any applicable local regulations. It is advisable to consult with a legal expert when drafting an AMC.
Answer: The time to set up an IT AMC can vary depending on the complexity of your IT infrastructure and the specific terms of the contract. However, it generally takes from a few days to a couple of weeks to assess the infrastructure, finalize the contract details, and commence services.
Answer: Yes, IT AMCs are typically renewable and can be extended with the agreement of both parties. It’s common to review the terms annually and make adjustments as needed.
Answer: If your business grows, you can usually renegotiate the terms of your AMC to accommodate the increased scale of your IT operations. It's important to discuss scalability options with the provider at the outset.
Answer: This depends on the terms of the AMC. Some contracts may include provisions to incorporate new equipment, while others may require a separate agreement or amendment to the existing contract.
Answer: The process for claims should be outlined in your contract. Generally, you would report issues to the service provider according to their specified procedures, and they will manage the claim from there, including any repairs or replacements as agreed upon. If you need more specific information or have other questions, it's always best to consult directly with us a professional IT AMC provider in Dubai.