An IT AMC (IT Annual Maintenance Contract) is a yearly service agreement in which an IT company maintains and supports your business technology for a fixed monthly or annual fee. It covers preventive maintenance, remote and onsite troubleshooting, and support for computers, servers, networks and security systems.
Instead of calling a technician only when something breaks, an IT AMC gives you scheduled health checks, defined response times and engineers who already know your setup. For most Dubai businesses without a full in-house IT team, it is the most predictable way to keep systems running.
Pinetree IT Support provides IT AMC services in Dubai for offices, clinics, retail stores, warehouses and multi-branch companies. Our engineers combine remote troubleshooting, scheduled onsite visits, system health checks, software updates, network support, backup monitoring and cybersecurity reviews under one IT annual maintenance contract.
Every request is logged in our ticketing portal, so you can see what is open, in progress and resolved at any time. Because the same team looks after your environment month after month,
Every request is logged in our ticketing portal, so you can see what is open, in progress and resolved at any time. Because the same team looks after your environment month after month,
Unlike many IT AMC companies in Dubai that cover only PCs and networks, Pinetree also installs and maintains CCTV, access control, IP PBX, structured cabling and building systems. That means one contract and one point of contact for your IT and ELV systems, instead of separate vendors who each blame the other.
Your contract is scoped to the systems you actually run. Explore the IT infrastructure, business systems and devices we maintain and support.
Desktops, laptops, printers, scanners, peripherals, user software and accounts.
IT Support Services →Routers, switches, Wi-Fi access points, VPN, internet failover and structured cabling.
Physical and virtual servers, NAS, Hyper-V and VMware hosts, patching and health checks.
Server Maintenance & Support →Firewalls, antivirus, endpoint protection, patch management and user access reviews.
Cyber Security →Backup job monitoring, failure follow-up, restore checks and storage capacity.
Backup and Data Protection →Microsoft 365, Exchange, business email, Azure, user onboarding and offboarding.
Office 365 →Cameras, NVRs, recording checks, access control, biometrics and attendance systems.
CCTV Surveillance →IP PBX, IP phones, video conferencing and meeting room systems.
IP PBX & Telephony →Asset registers, network documentation, licence records and warranty tracking.
All inclusions and exclusions are clearly listed in your proposal.
An IT AMC is continuous care, not just a number to call in an emergency. Every month your contract includes:
Not every business needs the same support structure. Pick the model that fits your team, budget and equipment.
Choose an IT Annual Maintenance Contract that fits your business size, infrastructure and support requirements. Our flexible plans help keep your systems secure, reliable and running smoothly.
Reliable IT support for small offices.
Comprehensive support for growing businesses.
Strategic IT management for complex environments.
Every Pinetree IT AMC defines how quickly we respond, based on the impact an issue has on your business operations.
| Priority | Example | Remote Response | Onsite Response | Target Restoration |
|---|---|---|---|---|
| Critical | Server, internet or firewall down; office cannot work | 15 minutes | Within 4 hours | Same day |
| High | One department, shared printer or Wi-Fi zone affected | 30 minutes | Same business day | 1 business day |
| Normal | Single user, email or software issue | 2 business hours | Next business day | 2 business days |
| Request | New user, software installation or configuration change | 1 business day | Scheduled | As agreed |
Response times apply within your contracted support hours and service area. Restoration timelines may depend on parts availability, ISP or vendor support, and client approvals. 24/7 coverage is available for critical systems, subject to your agreed service plan.
IT AMC cost in Dubai depends on the size and complexity of what you run, so no two contracts are the same. We assess your environment first, then quote a fixed monthly or annual fee with every inclusion listed.
Your cost is shaped by:
From the first consultation to ongoing IT support, we make getting started with Pinetree straightforward and hassle-free.
Call us, message us on WhatsApp or fill in our enquiry form. We discuss your users, business locations and current IT problems.
Understand your needsAn engineer reviews your devices, servers, network, security and backups, identifying risks and areas that need attention.
Identify IT risksReceive a proposal covering your device list, support coverage, SLA, visit schedule, inclusions, exclusions and fixed fee.
Clear scope and pricingWe document your IT environment, configure remote support and ticket portal access, and address urgent issues identified during the assessment.
Get your systems readyBenefit from scheduled maintenance, helpdesk support, monthly reports and periodic reviews as your business and IT requirements grow.
Continuous IT improvementTalk to Pinetree about your IT infrastructure, support needs and maintenance requirements.
Compare ongoing IT maintenance with pay-as-you-need support to find the right solution for your business.
| Comparison | IT AMC Proactive, ongoing support | On-Call Support Help when you need it |
|---|---|---|
| Cost | ✓ Fixed monthly or annual fee | • Paid per visit or incident |
| Maintenance | ✓ Scheduled and preventive | • Usually after something breaks |
| Response | ✓ Defined SLA and priority queue | • Subject to availability |
| Knowledge of your setup | ✓ Same team and documented environment | • Often starts from scratch |
| Reporting | ✓ Regular reports and recommendations | • Usually no regular reporting |
| Best for | ✓ Businesses that rely on IT every day | • Occasional, one-off support needs |
Proactive, ongoing support
Help when you need it
Unhappy with slow response or unclear scope from your current provider? Moving to Pinetree can be planned to minimise gaps in support.” The original sounds like a guarantee.
Reliable IT support tailored to the way your business operates. We understand that every industry has different technology needs, operational priorities and security requirements.
Keep teams connected with reliable networks, secure systems and minimal downtime.
Support patient data security, healthcare systems and business-critical uptime.
Maintain classroom technology, campus connectivity and administrative systems.
Keep POS systems, payment connectivity, Wi-Fi and CCTV running smoothly.
Support guest Wi-Fi, front-desk systems and connected hospitality operations.
Improve multi-site connectivity and keep inventory and operational systems accessible.
Maintain project team connectivity, shared files and office IT infrastructure.
Support property management systems, CCTV, access control and site connectivity.
IT support built around your industry. Each sector has different priorities — from patient data protection and uptime in clinics to POS and CCTV in retail and multi-site connectivity in logistics. We scope your IT AMC around your business requirements.
Discuss Your IT NeedsGet dependable onsite IT AMC support across Dubai, with remote IT assistance available for businesses throughout the UAE. Our support coverage is designed to keep your teams, systems and daily operations connected.
Regional onsite coverage in Sharjah, Ajman and the Northern Emirates, with remote IT support available UAE-wide.
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