SMART CJM
Optimize Patient Flows. With Smart Patient Experience.
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Smart Queue Management Systems for Better Customer and Patient Flow
Efficient control of customer and patient flows
Good service matters in any business! It does not have to be a service or product. Your audience needs are potentially growing, and your service must be swift. Smart CJM solutions help you with the right innovative AI solutions to create an organized customer experience from the moment they walk into your business.
You can count on us to be a complete partner to manage and resolve queue management and customer journeys. We come with experience of over a decade and assist government offices, healthcare facilities, retail stores and financial institutions to manage visitors better.
The flexible and modular smart experience system handles the task of customer journey efficienct, by significantly cutting waiting time, which evidently leaves your customer happy and satisfied.
Public Authorities
Make citizen services faster and easier with smart queue management.
Smart Citizen experience helps public offices serve citizens better. Book appointments online, manage queues efficiently, and direct visitors to the right department quickly.
Our system works across multiple offices and supports different languages. It connects easily with your existing tools and service portals. Get detailed reports to plan your staff better and adjust workflows anytime without technical help.
Highlights
- Online appointment booking for citizens
- Queue management that sends people to the right service desk
- Detailed reports to help you plan resources better
- Connects with your specialist systems and service portals
- Meets accessibility standards (BITV-EN301-549 certified)
- Works across multiple departments and locations
- Available in multiple languages
- Easy to change and update as your needs grow
Healthcare
Better patient flow management for hospitals and medical centers.
Smart Patient experience helps hospitals and clinics manage patient visits better. Check-in becomes easier, waiting is more organized, and patients move through smoothly.
Patients can check in using multilingual terminals or contactless options. The system calls patients when ready and connects with your hospital software. It works for both inpatient and outpatient care, giving you reports to improve service.
Highlights
- Patient terminals in multiple languages for easy check-in and check-out
- Contactless patient calling system
- Patients can get a ticket number before arriving at the facility
- Connects with hospital information systems (HL7/FHIR compatible)
- Works with both inpatient and outpatient processes
- Real-time and historical reports for better planning
- Easy integration with existing medical software like ERPath
- Flexible system that adapts to your workflow needs
Software Modules
The software modules for your Smart Patient eXperience can flexibly be chosen and combined – tailored to your needs. Our numerous modules for patients, employees and management offer you comprehensive solutions to optimize your patient management.
PATIENTS | CUSTOMERS
Offer shorter waiting times and flexible appointments to your customers, Patients
Online Appointment
Your customers schedule appointments with you online – 24 hours a day, 7 days a week, and wherever internet is available
SELF-SERVICE TERMINALS
Your customers independently book selected services or sign up for the booked appointment
LIVE TICKET
Your customers can draw a ticket on the go and already get in line.
Mobile Info
Electronic tickets reduce waiting times and relieve your waiting area
EMPLOYEES
Relieve your employees with automatized customer management processes!
RECEPTION
Prepare a personal reception for your visitors – a positive experience begins
CALL CENTRE
Your visitors can call in to make appointments or clear issues by phone
CALL DESK
According to preset priorities, visitors can be called to the desk
REAL-TIME WORKLOAD MONITORING
Enable staff to balance patient distribution and adjust resources dynamically
MANAGEMENT
Always keep track of your resources and visitor flows!
DASHBOARD & OPERATIONS
Keep track of your current visitor flow at all times
REPORTING
Easy analyses and evaluation of all important data.
BUSINESS INTELLIGENCE
Data is the most valuable resource of the Digital Age – use your data to plan the future
ADMINISTRATION
Intuitive management and configuration of the entire system
Testimonials
We help clients across the UAE to maximize IT management
From accounting applications to printing problems, Pine Tree oversees every aspect of our IT section. They never lose their cool even when you make the most trivial user requests. We highly recommend their IT support services to all UAE based companies.
Shaheed
CEO | Binhilal Group
From the moment we partnered with them, their team has been instrumental in streamlining our IT processes and ensuring the smooth functioning of our systems. From computer and server maintenance to network solutions, Pinetree IT has exceeded our expectations with their expertise and prompt assistance.
Anurag
CEO
I have been working with Pinetree IT support for the past two years and I must say, their services have exceeded my expectations. Their expertise in network management, cybersecurity, and cloud services have greatly improved our systems and overall efficiency of our company.
Sarah Jones
CEO
10 Years of excellence
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+971 56 610 9055
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We providing cutting-edge solutions, innovative technology, and unmatched client satisfaction in the Dubai UAE region.
Quick Links
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Get in touch
- P.O Box: 513205, UAE
- Tel: +971 6 531 4342
- Mob: +971 56 610 9055
- Email: [email protected]
- Email: [email protected]
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